After spending a long weekend enjoying the scenery with friends in Wiltshire, I paid a visit to Ongar Motorcycles today (Tuesday) to order the necessary parts so I can fix my oil leak. Brian the mechanic showed me the warranty application he'd sent to Triumph after I left last Wednesday, because he thought it was worth a try. Triumph, like most companies, don't usually honour claims without proof of regular services, but after Brian had explained my unusual journey they immediately agreed.
Unfortunately, Brian showed me an email he received from someone I didn't know suggesting that Ongar Triumph had been unhelpful toward me. This person was only trying to help my case but really should've contacted me first to get the facts before dishonouring someones reputation. Triumph had already agreed because of Brian's help. I apologised for the trouble he got from his boss after receiving this email. None of us expected Triumph to do the work, especially me, but I'm very grateful to Brian and everyone else at Ongar Motorcycles for going out of their way to help me.
Please visit their new website to see the full range of Triumph Motorcycles.
I've often been asked why I chose a Triumph instead of the equivalent BMW. I'm a fan of BMW but always loved Triumphs. After careful research the Tiger 955i was better in almost every aspect except off-road ability. Everything taken into consideration, especially the cost, the carrying capacity, the handling and reliability, in my opinion the Tiger is one of the best all round bikes ever made. Any all round bike is a compromise and none are perfect, but for me the Tiger is a perfect compromise. A guy my size carrying a ridiculous amout of kit is testament to how tough the Tiger is. I doubt any other road bike would've survived! Besides, it's British don't you know. Why fly the flag when you can ride it?
1 comment:
The 'Email' to Ongar was probably my fault. In your Blog, 15th October, you said that Ongar Triumph would not honour the warranty due to the lack of service stamps. I mentioned this on my own Blog, ... it all went from there. People seemed to be insensed (including myself) that Ongar Motorcycles didn't just do the work without question, .. they knew what you had done, where you had been etc., .. a gesture of 'goodwill'
I'm glad that it all got rectified in the end.... Geoff
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